At Batch No.6, every order is prepared in small batches with care. Because our cookies are freshly baked, perishable food items, all sales are final and we are unable to accept returns or exchanges.
Cancellations & Order Changes
We understand that plans can change. If you need to cancel or make a change to your order, please contact us as soon as possible.
Cancellation and modification requests may be accommodated if your order has not yet entered preparation or production. Once preparation has begun, we are unable to guarantee changes, cancellations, or refunds.
Issues With Your Order
We want every Batch No.6 order to be received as intended. If your order is incorrect, missing an item, or there is an issue with the quality of your cookies, please contact us within 24 hours of receiving your order.
Please include your name, order number, a description of the issue, and photos when applicable. We will review your request and, when appropriate, offer a replacement, store credit, or refund at our discretion.
Pickup Orders
Orders should be picked up during the designated pickup window selected or provided at checkout. Because our products are perishable and made specifically for your order, refunds will not be provided for orders that are not picked up.
If you are unable to make your scheduled pickup time, please contact us as soon as possible. We will do our best to accommodate changes when possible, but alternative pickup arrangements are not guaranteed.
Allergies & Dietary Restrictions
Batch No.6 products are prepared in a kitchen where common allergens may be present, including wheat, milk, eggs, peanuts, and tree nuts.
Customers are responsible for reviewing available ingredient and allergen information before placing an order. If you have questions regarding a specific product or ingredient, please contact us before ordering.
Refunds
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Questions?
If you have a question or concern about your order, please contact us through the contact information provided on our website. We’ll be happy to review the situation and help where we can.